shipping info

Orders for our Extra Virgin Olive Oil (EVOO) can be placed either at our physical store or through our online shop.

All shipments are insured.

The insurance covers only damage to or loss of the product during transit. It does not cover delivery times, which may vary and are beyond our control, as they depend on the courier service and any applicable customs procedures. Therefore, customers are required to accept the delivery even in the event of shipping delays.

If the package is damaged, destroyed, or lost due solely to the courier, a replacement shipment will be sent to the customer.

Alternatively, if the customer expressly prefers, they may request a refund for the order.

To initiate either procedure, please send an email to booking@agricolaoliva.it.

Conditions

• Products will be delivered to the shipping address provided by the Customer at the time of the order via an express courier. Delivery times may vary depending on the courier and any applicable customs clearance procedures.
• Orders are generally shipped on the same day, or at the latest on the next business day after payment has been received, unless different shipping instructions have been provided by the Customer at the time of purchase.
• The Seller reserves the right, at its sole discretion, to refuse, suspend, or cancel the delivery of Products or the performance of any obligation arising from the sales contract in the event of suspected fraud, default, or breach by the Customer of obligations relating to previous orders and/or sales agreements.
• Any customs duties, import taxes, VAT, or other local charges are the sole responsibility of the Customer.