Terms and conditions
These General Terms and Conditions govern the ordering and purchase of products available on the website https://agricolaoliva.it.
By accepting these Terms and Conditions and confirming an order, the Customer declares that they:
- have read, understood, and fully accepted these Terms and Conditions without reservation;
- authorize the Seller to store, process, use, and transfer to third parties the personal data contained in the order for the sole purpose of fulfilling the order.
The Seller warrants that the information published on the Website is accurate and up to date and that the Products conform to the descriptions, specifications, and photographs displayed on the Website.
The sales contract is concluded when the Seller sends the Customer a written confirmation of shipment to the email address provided during the purchase process.
The Seller will consider cancellation requests only if they are received before the Products have been shipped.
All Product prices are displayed in Euros (€). Shipping costs are additional and will be calculated at checkout or according to the applicable shipping rates.
Shipping and delivery charges may vary depending on the destination country and will be charged to the Customer according to the applicable shipping rates.
Payment must be made by the Customer using a credit card or bank transfer at the time the order is confirmed.
The Products will be delivered to the shipping address provided by the Customer when placing the order.
Delivery times may vary depending on the destination country and are subject to the courier’s operations and any applicable customs clearance procedures. Therefore, delivery times are beyond the Seller’s control and cannot be guaranteed.
The Seller reserves the right, at its sole discretion, to refuse, suspend, or cancel the delivery of Products or the performance of any obligation arising from the sales contract in the event of suspected fraud, non-payment, or breach by the Customer of obligations relating to previous orders and/or sales agreements.
If the Customer is a private consumer, they have the right to withdraw from the online purchase without penalty and without providing any reason within fourteen (14) days from the date of receipt of the Products, provided that the packaging remains unopened, intact, and sealed.
Upon the return of the Products to the Seller, the sales contract shall be deemed terminated. However, if the returned Products are found to be damaged, the Seller reserves the right to deduct the corresponding amount from the refund due to the Customer.
To exercise the right of withdrawal, the Customer must first send an email to info@agricolaoliva.it requesting authorization to return the Products.
Once return authorization has been granted, the Products must be shipped back to the Seller, at the Customer’s own risk and expense, in a single shipment by courier or registered mail within five (5) days of receiving the return authorization, to the following address:
Contrada Finaiti snc, 96010 Solarino (SR), Italy.
If the returned package is not delivered to the Seller, the Customer will be required to provide proof of delivery, such as the courier receipt bearing the signature of the person who received the package. If such proof cannot be provided, no refund will be issued.
Returned Products must not have been used, consumed, or damaged. Any identification tags must still be attached, and the Products must be returned in their original packaging together with any accessories, documentation, or instruction manuals.
Once the Seller has verified that all return conditions have been satisfied, the Customer will receive confirmation by email and the refund procedure will begin. The refund will be processed within fourteen (14) days.
Refunds will always be issued exclusively to the person who made the original payment.
If the above return conditions are not met, the Customer will not be entitled to any refund.
The right of withdrawal applies only to private consumers and may not be exercised by legal entities, companies, sole proprietorships, or individuals purchasing Products for business purposes.
Furthermore, the right of withdrawal does not apply to Products that have been custom-made or clearly personalized, regardless of whether the purchaser is a private consumer.
The Seller’s warranty is limited to obvious defects in the Products and excludes, to the fullest extent permitted by applicable law, any implied warranties of merchantability or fitness for a particular purpose. The warranty is valid for thirty (30) days from the delivery of the Products.
The warranty entitles the Customer only to a refund of the purchase price of defective Products, provided that the defect is reported by email within thirty (30) days of delivery.
Defective Products will be collected by the Seller at the Seller’s expense.
Once the Seller has received the Product and verified the defect, the Customer will receive confirmation by email and the refund process will begin. The refund of the purchase price will be completed within fourteen (14) days, regardless of the payment method originally used.
Except as expressly provided above, the Seller excludes all contractual and non-contractual liability to the fullest extent permitted by applicable mandatory law.
Any matter not expressly governed by these Terms and Conditions shall be subject to the applicable laws in force.
Cancellation Policy for Tours and Workshops
- No cancellation fee applies to cancellations made at least fifteen (15) days before the scheduled tour or workshop.
- A cancellation fee equal to 50% of the total booking price applies to cancellations made within fourteen (14) days before the scheduled date.
- A cancellation fee equal to 100% of the booking price applies to cancellations made within seventy-two (72) hours before the scheduled tour or workshop.
