Refund and Return Policy
Website Return Policy
Overview
We offer a 30-day return policy. If more than 30 days have passed since your purchase, we are unable to offer a refund or replacement.
To be eligible for a return, the item must be:
- Unused
- In the same condition as when it was received
- In its original packaging
Proof of purchase is required.
Orders and Shipping (Extra Virgin Olive Oil – EVOO)
Orders for our Extra Virgin Olive Oil (EVOO) can be placed either at our physical store or through our online shop.
All shipments are insured.
The insurance covers only damage to or loss of the product during transit. It does not cover delivery times, which may vary and are beyond our control, as they depend on the courier service and any applicable customs procedures. Therefore, customers are required to accept the delivery even if there are delays.
If the package is damaged, destroyed, or lost due solely to the courier, a replacement shipment will be sent to the customer.
Alternatively, if the customer expressly prefers, they may request a refund for the order.
To initiate either procedure, please send an email to booking@agricolaoliva.it.
Refund Process
Once we receive your refund request, we will send you an email confirming:
- Receipt of your request
- Approval or rejection of your refund, including the reason for the decision
If approved, your refund will be processed automatically and credited to your original payment method within a few business days.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account.
- Contact your credit card provider, as it may take some time before your refund is officially posted.
- Contact your bank, as processing times may vary.
If you have completed all of these steps and still have not received your refund, please contact us at booking@agricolaoliva.it.
Sale Items
Sale items are not eligible for refunds. Only regular-priced products may be refunded.
Conditions
- Return shipping costs are the responsibility of the customer.
- Shipping costs are non-refundable.
- Any applicable customs duties, taxes, or import fees are the responsibility of the customer.
Customer Support
If you have any questions or need further information, please contact us at booking@agricolaoliva.it.
